We are currently shipping exclusively within California using UPS ground, United Postal Service. Packages must have a UPS deliverable address. We ship on Mondays. Orders must be placed by noon on Sunday if you would like your plants to be shipped the following Monday. If your order is placed after 12pm it will ship the following week.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option. You will receive an email from UPS.com with a link of your tracking number. If you have any questions about shipping please email email@example.com
We do not accept returns on our products. Final Sale Only! All of our plants are shipped in good health and in specialized containers to ensure that they arrive to our customers in good condition. Please see our plant insurance policy for questions regarding refunds or concerns with our products.
Cancellations must be made as soon as possible before we fill and ship the order. We charge a $5.99 cancellation fee plus 3% of the total order cancelled for PayPal to process the refund. Cancellations must be made within 4 hours of the order being placed or before a shipping label is completed. Please email us if you have questions about our cancellation policy.
While all of our plants are happy and healthy when we ship them to you, we do have insurance to ensure protection on our plants up to 5 days. We have an insurance policy on our plants if you purchase $.50 of insurance per plant if there is an issue with the plant with in 5 days, we will give you a refund or store credit if there is significant proof of a damaged plant (not due to lack of care). If there is an issue with the item that was shipped please email us at firstname.lastname@example.org within those 5 days, please include your order number, a photo and a full description of the problem with the product in the correspondence. Click on this link to purchase Plant Insurance. Plant Insurance
Note: This Plant Insurance is NOT Valid on purchases for in person shopping at the Farm Store Nursery.