Shipping & Returns & Pick Ups

 

Thank you for your purchase!

  • Please look at our policy on returns, insurance, shipping and in-store pick ups!

In-store Pickups

We do have an in-store pick-up option! Plant orders that are for in-store pick up only will be larger than shippable sized plants. Plants can be picked up from 10am-6pm, 7 days a week, at the Cal Poly Pomona Farm Store, 4102 S University Dr, Pomona, CA 91768. To pick up your plants you will need a proof of purchase, such as a receipt or photo ID. Orders placed by 12 noon will be processed that day. Any order placed after noon on Friday will be ready for shipping or pick up the following weekday.Please wait to receive an email confirming your order is ready for pick up before coming to the Farm Store. All in store pick ups can be retrieved at the Farm Store. If you have any questions or issues please contact us at nursery@cpp.edu

NOTE: There are no on line store employees working on the weekends. Retail nursery staff are unable to pull last minute orders.

Shipping

We are currently shipping exclusively within Cali
fornia using a USPS priority mail service. We only ship on Mondays and Wednesdays. Orders must be placed before 12pm to ship on the same day. If your order is placed after 12pm on Monday or Tuesday it will ship on Wednesday. Any order placed after noon on Wednesday will be shipped the following Monday.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option. If you have any questions about shipping please email nursery@cpp.edu

Returns Policy

We do not accept returns on our products. Final Sale Only! All of our plants are shipped in good health and in specialized containers to ensure that they arrive to our customers in good condition. Please see our plant insurance policy for questions regarding refunds or concerns with our products. 

Cancellations

Cancellations must be made as soon as possible as we ship same day if orders are placed before noon. We charge a 5 dollar cancellation fee plus 3% of the total order cancelled for Paypal to process the refund. Cancellations must be made within 4 hours of the order being placed or before a shipping label is completed. Please email us if you have questions about our cancellation policy.  

Insurance Policy  

While all of our plants are happy and healthy when we ship them to you, we do have insurance to ensure protection on our plants up to 5 days. We have an insurance policy on our plants if you purchase $.50 of insurance per plant if there is an issue with the plant with in 5 days, we will give you a refund or store credit if there is significant proof of a damaged plant (not due to lack of care). Please check out the policy under our products.  If there is an issue with the item that was shipped please email us at nursery@cpp.edu within those 5 days, please include your order number, a photo and a full description of the problem with the product in the correspondence.

 

We only ship Mondays and Wednesday. For more infomation please check out our shipping policy. We only ship within California.