Shipping & Returns & Pick Ups

 

Thank you for your purchase!

  • Please look at our policy on returns, insurance, shipping and in-store pick ups!

NOTE: Due to mandatory remote work schedules, we will only be shipping orders on Mondays

NEW! Curbside Pick ups!

We are now offering, during the COVID 19 Stay at Home order, Curbside Pick up at the Greenhouses between 10 and 2 daily. Please enter under the Comment portion of your order, the day which you choose to pick up your order curbside. We will confirm your order is ready by changing the status of your order to 'Awaiting Pick Up'. Then, simply drive up to the roll up door of the greenhouses (where Pepperzania normally is), honk your horn, Show ID and Order number through your window to the staff. We will them retrieve your order and place it in your trunk or truck bed. It is that easy!

Orders placed by noon, Sunday through Thursday will usually be ready for pick up the following day. Orders placed after noon on Thursday will be filled the following Monday. 

Please for your own safety and that of our employees, do not get out of the car. Let us all be safe together by respecting social distancing!

In-store Pickups

We do have an in-store pick-up option! Dragonfruit plant orders that are for 'in-store pick up only' will be larger than shippable sized plants. Plants can be picked up between 10am-6pm, 7 days a week, at the Cal Poly Pomona Farm Store, 4102 S University Dr, Pomona, CA 91768. To pick up your plants you will need a proof of purchase, such as a receipt or photo ID. Due to the mandatory remote work schedules due to the Corona virus, please wait to receive an email confirming your order is ready for pick up before coming to the Farm Store. Orders placed after noon on Thursday will be filled the following Monday. All in store pick ups can be retrieved at the Farm Store. If you have any questions or issues please contact us at nursery@cpp.edu

NOTE: There are no online store employees working Friday through Sunday. Retail nursery staff are unable to pull last minute orders.

Shipping

We are currently shipping exclusively within Cali
fornia using a USPS priority mail service. We only ship on Mondays. Orders must be placed by noon on Monday to ship that day. If your order is placed after 12pm it will ship the following week. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option. You will receive an email from USPS.com with a link of your tracking number. If you have any questions about shipping please email nursery@cpp.edu

Returns Policy

We do not accept returns on our products. Final Sale Only! All of our plants are shipped in good health and in specialized containers to ensure that they arrive to our customers in good condition. Please see our plant insurance policy for questions regarding refunds or concerns with our products. 

Cancellations

Cancellations must be made as soon as possible abefore we fill and ship the order.  We charge a 5 dollar cancellation fee plus 3% of the total order cancelled for Paypal to process the refund. Cancellations must be made within 4 hours of the order being placed or before a shipping label is completed. Please email us if you have questions about our cancellation policy.  

Insurance Policy  

While all of our plants are happy and healthy when we ship them to you, we do have insurance to ensure protection on our plants up to 5 days. We have an insurance policy on our plants if you purchase $.50 of insurance per plant if there is an issue with the plant with in 5 days, we will give you a refund or store credit if there is significant proof of a damaged plant (not due to lack of care). Please check out the policy under our products.  If there is an issue with the item that was shipped please email us at nursery@cpp.edu within those 5 days, please include your order number, a photo and a full description of the problem with the product in the correspondence.

 

We only ship Mondays and Tuesdays, perhaps on Wednesday if your address qualifies for USPS Priority Mail one day shipping from Pomona. For more infomation please check out our shipping policy. We only ship within California, no exceptions no matter how much you plead and cry.